SMS gallery

Every text the system sends.

Real examples of every patient touchpoint. Each one is automated, opt-in, TCPA-compliant, and stops the moment a patient replies STOP.

Around the appointment

Confirms, reminders, day-of nudges, and the post-visit thank-you.

48 hrs before

Appointment confirmation

Sent 48 hours before every appointment. Three-way reply: confirm, reschedule, cancel.

PT Link Findlay

(419) 272-6278

Today 9:00 AM

Hi Sarah, this is PT Link Findlay confirming your Wednesday at 2pm with Mike. Reply YES to confirm, R to reschedule, or C to cancel.

YES

Great — you're confirmed for Wednesday at 2pm. See you then.

Day-of, 2 hrs prior

Day-of reminder

Only fires if 48-hour confirmation didn't get a YES.

PT Link Findlay

(419) 272-6278

Today 12:00 PM

Hey John — your appointment with Eric is in 2 hours (2pm at PT Link). Still good? Reply YES, or text R if you need to move it.

running late, can I push to 2:30?

Got it. We'll see you at 2:30 — Eric will hold the room for you.

2 hrs after visit

Post-visit rating

Light-touch ask. Branches based on the response.

PT Link Findlay

(419) 272-6278

Today 4:00 PM

Quick check — how did today's session with Mike go? Reply 1 (great), 2 (okay), or 3 (not great).

So glad to hear it 🙌 We'd love your honest feedback — public on Google or privately back to us, your call. Google link: g.page/ptlink-findlay/review

Either way, your next visit comes with a free coffee from Coffee Amici next door as a thanks for taking the time.

Growth — reviews, referrals, reactivation

The lifecycle moves that compound recurring revenue.

24 hrs after a 5-star

Referral ask

Only sent to happy patients. Gift card on a confirmed referral booking.

PT Link Findlay

(419) 272-6278

Yesterday

Sarah — glad yesterday went well. Quick favor: anyone in your life dealing with the same lower-back pain? We're taking new patients and would love to help. $20 gift card to your favorite spot when they book — just text us their first name and we'll handle the rest.

my sister Janet has been dealing with neck stuff for years

Perfect — we'll reach out to Janet with your name. Thank you!

Same day, low rating

Unhappy patient followup

Routed to the PT's DM. Never to a public review path.

PT Link Findlay

(419) 272-6278

Today 4:30 PM

Quick check — how did today's session with Eric go? Reply 1 (great), 2 (okay), or 3 (not great).

2 honestly

Thanks for the honest feedback — that helps us get better. Eric will personally follow up with you tomorrow morning. Anything specific you'd want him to know first?

felt rushed today, didn't get to my shoulder stretches

Got it. Eric will see this before he calls — he'll make sure shoulder gets the time it needs next session.

30 days no visit

Lapsed-patient check-in

Not a sales pitch — a check-in. ~15-20% re-book rate.

PT Link Findlay

(419) 272-6278

Today 10:30 AM

Hi Tom — Mike here from PT Link. Been about a month since we saw you. How's the rotator cuff holding up? Reply GOOD, OK, or NOT GREAT if you'd like to come back in.

not great honestly, been bugging me again

Sorry to hear that. Let's get you back in. I have Tuesday 10am, Wednesday 2pm, or Friday 9am with me. Pick what works and I'll book you.

Wednesday 2pm works

You're on the books. See you Wednesday.

Billing + admin

Balance reminders and payment links — never charges on the message, just secure pay-now URLs.

2 weeks after EOB

Balance reminder + pay link

After insurance settles. Patient pays via secure Stripe link.

PT Link Findlay

(419) 272-6278

Today 9:00 AM

Hi Linda — your insurance settled on your visits from earlier this month. Your patient responsibility is $42.50.

Pay securely in 30 seconds: pay.ptlink.visitanchor.com/abc123

Or reply HOLD to talk to billing during business hours.

[Opens link → pays]

Got it — $42.50 received. Receipt sent to your email. Thanks Linda.

Before first visit

Benefit verification preview

Heads off the "what's it going to cost me?" surprise.

PT Link Findlay

(419) 272-6278

Yesterday

Robert — looking forward to seeing you tomorrow at 1pm. Your Anthem plan has a $25 copay per visit and you've met $850 of your $2,000 deductible. So you'd expect to pay $25 at the time of service.

If anything changes about your insurance before tomorrow, just text us back. Otherwise we'll see you at 1pm. Front desk staff: Brittany.

On their birthday

Birthday touch

Not a sales pitch. Just human.

PT Link Findlay

(419) 272-6278

Today 8:00 AM

Happy birthday Janet 🎂 Hope you have a great day. If anything's bugging you and you want to come in for a check-in — it's on us this month. Just reply YES and we'll set it up.

aww thank you guys!! 🙏

Discharge and beyond

The conversation that keeps patients connected after they leave.

Day after last visit

Discharge survey

Outcome data + testimonial harvesting.

PT Link Findlay

(419) 272-6278

Today 10:00 AM

Janet — congrats on finishing your sciatica treatment 🎉 Quick 1-min survey to help us get better and to share your story (with permission): v.anchor/dc/janet8

And if you want to share what worked — written or a 30-sec video — we'll feature it (anonymously or with your name, your call) and gift card on the way as thanks.

1 year post-discharge

Anniversary check-in

Free maintenance visit offer. Heavily re-engages.

PT Link Findlay

(419) 272-6278

Today 9:00 AM

Hey Maria — it's been a year since you wrapped up with us. How's the shoulder holding up?

If anything's twinging, your maintenance visit is on the house this month. Just reply BOOK and I'll set it up.

honestly tightening up after pickleball lately

Get you in this week. I have Tuesday at 10 or Thursday at 2 with Mike — which works?

Pre-season for activity-tied

Seasonal nudge

For patients whose injury was sport-tied. Catches them before re-injury.

PT Link Findlay

(419) 272-6278

Today 11:00 AM

Tom — golf season's starting back up. Last year we worked on your low back swing issue. Quick 30-min movement screen this week before you tee off again? It's free if you book by Friday.

that's smart thanks for the reminder. friday 9am?

Done — Friday at 9 with Eric. Wear your golf shoes if you want him to check your stance.

TCPA + opt-out

Every patient opts in at intake with written consent. Every text includes a reply-STOP path. The moment a patient texts STOP, every channel (appointment, growth, billing, lifecycle) goes silent on that number — even confirmations. They can opt back in by texting START. Spanish-language patients get the parallel PARE/EMPEZAR path. We never send marketing SMS to phone numbers we don't have consent for.

See the rest of the system

SMS is one layer. The phone receptionist and the in-clinic kiosk + console handle the rest.

📞 Phone call flow 🩺 Live clinic demos